AltoViva™ Shipping Policy

Shipping Policy: When will I receive my order?

Our Shipping Policy: We will ship your order within 24 hours of receipt (M-F). Orders placed on weekends and holidays will be processed on the next business day. Standard shipping for orders is via USPS 1st Class parcel in the contiguous US and via FedEx or Priority International for international orders. Shipping will be calculated at checkout. To specify a shipping method, select the according option in at checkout. Shipping is non-refundable.

Can I get faster shipping?

Yes, at checkout you may select 2-Day or 3-Day. Your order will ship as soon as it is processed. Please allow one business day for processing your order. You will receive a shipping confirmation email as soon as your product has shipped. We cannot offer overnight shipping for international orders. However, standard shipping is available.

International Orders:

You may place an order online to be shipped to: Australia, Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Korea, Latvia, Laos, Lithuania, Luxemburg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovenia, Spain, Sweden, Switzerland, Thailand, UK and Vietnam. Duties may apply on international orders.

The shipping price will vary by destination. International orders will be sent via Priority International and will take 6-12 business days. Shipping is non-refundable on returned orders – please check your address carefully. Third-party carriers may handle the order once it is the destination country.

Customs for International Orders:

We list your package as “health products” on customs forms. Please check with your country’s customs agency for additional information on possible import taxes or tariffs.